Last updated March 27, 2020
Will the production of my order be affected?
No. There is currently no disruption to production. Our production facilities are based in Australia and are currently open and operating as usual. However, as this is an evolving situation, we will continue to keep you updated on developments as they happen. For the latest updates please check this FAQ.
Will the delivery of my order be affected?
Our New Zealand logistics service provider is doing everything possible to ensure your product is delivered as expected. Currently, New Zealand Post is delivering mail and courier drivers are continuing to make deliveries. For the latest updates please check this FAQ.
Will customer service be affected? Can I still get help?
We are still available 24/7 by chat to assist our customers. You may also call us during or hours of operation or send as an email. We have plans in place to avoid disruption; however, as this is an evolving situation, our customer service hours and operations are subject to change. For the latest, please check this FAQ.
The health and safety of our team and customers is our primary concern during this time.
**For the latest information on corona virus and best practices on staying healthy, please visit the website for the World health organization at https://www.who.int