Last updated Nov. 23, 2020
You’re not an essential service. Are you still taking orders?
Yes. Currently, there is no disruption to our online service. We are still operating as usual and taking all steps to look after our customers and employees. Once your order is placed, it is picked up by one of our production partner factories which are based in Australia and are still open and operating as usual. However, as this is an evolving situation, we will continue to keep you updated on developments as they happen. For the latest updates, please check this FAQ.
Will the delivery of my order be affected?
Our partner factories are still able to make and ship your product into New Zealand as usual. New Zealand Post is still delivering mail and courier drivers are continuing to make deliveries. However, you may experience some delays due to the prioritisation of goods. For the latest updates on delivery times, please visit New Zealand Post website.
Will customer service be affected? Can I still get help?
We are still available 24/7 by chat to assist our customers. You may also call us during or hours of operation or send as an email. We have plans in place to avoid disruption; however, as this is an evolving situation, our customer service hours and operations are subject to change. For the latest, please check this FAQ.
The health and safety of our team and customers is our primary concern during this time.
**For the latest information on corona virus and best practices on staying healthy, please visit the website for the World health organization at https://www.who.int