Our Statement About COVID-19
In the midst of this unprecedented situation with COVID-19 (coronavirus), family and community remain at the core of what we do at Snapfish. We want to assure you that we’re doing our best to look out for our customers and our employees, including:
- Encouraging all team members who can, to work from home
- Utilizing social distancing for those who must be on-site
- Increased cleaning and hygiene measures in our factories
We’re grateful to continue bringing you the products you love. We know how much your meaningful memories and sentimental keepsakes help you stay connected to your friends & family both near and far. We believe in the power of sharing special moments with the people most important to you.
We hope to provide your family with endless hours of happiness through creating, designing, and enjoying our incredible selection of products. We are here for you and are doing all we can to support you during this time. This includes offering our ideas on how to stay connected and creative over the next several weeks. Most importantly, please continue to share your passion, photography, and beautiful memories — the world needs it.
Rest assured we’re here to help and will continue to provide you with the products you love for as long as we can.
As this is an evolving situation, we will continue to keep you updated on developments as they happen. For the latest updates please check this FAQ.
All the best,
Your Snapfish team
Are you still taking orders?
Yes. There is currently no disruptions to production. Our production facilities are currently open and operating as usual. However, as this is an evolving situation, we will continue to keep you updated on developments as they happen. For the latest updates please check this FAQ.
Will the delivery of my order be affected?
Our delivery service providers are doing everything possible to ensure your product is delivered as expected. Currently, Australia Post is estimating an additional 3-10 working days on top of the Estimated Delivery date stated in the Cart. View the latest update from Australia Post.
Will customer service be affected? Can I still get help?
We are still available 24/7 by chat to assist our customers. You may also call us during or hours of operation or send as an email. We have plans in place to avoid disruption; however, as this is an evolving situation, our customer service hours and operations are subject to change. For the latest, please check this FAQ.
Can I still use Kmart in store pickup service?
Unfortunately, due to significant price increases from our delivery partners, we are unable to offer Kmart pickup in store at this time.
The health and safety of our team and customers is our primary concern during this time.
**For the latest information on corona virus and best practices on staying healthy, please visit the website for the World health organization at https://www.who.int