It is always our goal to print your order exactly as it appears on the review page. But in some situations, photos may appear darker than you expected when they arrive There are several reasons that can cause this, and these are summarized below followed by solutions:
- Monitor brightness
If monitor brightness is set too high, the image may look fine onscreen, but when it is printed out, prints or project appear much darker than you expect, with a loss of detail in shadow areas. Note: we cannot get a perfect match of the image onscreen versus what you see on the printed product since the screen emits light while the printed product reflects it. In all cases, the printed result is always a bit darker than the screen image.
- Back lighting
This can happen when the subject of your photo has a natural dark hue because it was taken against the light.
- Printing on a canvas, fleece and some card textures
Materials like canvas and fleece absorbs the color which mutes the image brightness and vibrancy even further
Reordering or asking us to resubmit the same project will not correct the problem, so for all the causes listed above, we recommend editing the project photos, or substituting any dark photos with brighter ones. To edit the project using the same images, we suggest that you first ensure your monitor brightness is not set too high, and then increase the brightness of the photos within the project by doing one of these things:
- For prints: Click Edit below individual images in the prints builder. Then click the ENHANCE tab to adjust the brightness
- For other projects: Click an image, and then select the Edit link. The ENHANCE tab opens by default.
Drag the Brightness controller to the right to increase the brightness.