It is always our goal to print your order exactly as it appears on the review page. But in some situations, photos may appear darker than you expected when they arrive.
Reordering or asking us to resubmit the same project will not correct the problem, so we recommend editing the project photos, or substituting any dark photos with brighter ones. To edit the project using the same images, we suggest that you first ensure your monitor brightness is not set too high, and then increase the brightness of the photos within the project by doing one of these things:
- For prints: Click Edit below individual images in the prints builder. Then click the ENHANCE tab to adjust the brightness
- For other projects: Click an image, and then select the Edit link. The ENHANCE tab opens by default.
Drag the Brightness controller to the right to increase the brightness.
The most common cause of dark photos and follow:
- Monitor brightness
If monitor brightness is set too high, an image may look fine onscreen, but when printed, appear much darker than you expect, with a loss of detail in shadow areas.
- Back lighting
If there is a bright background (e.g. from a light, a window or a sunset), the subject of your photo will appear dark and details will be lost.
- Printing on a canvas, fleece and some card textures
Materials like canvas and fleece absorb the color which mutes the image brightness and vibrancy even further.