If you’ve received a notification about placing an order to continue storing your photos, this is because we require our customers to place an order at least every 18 months to keep their account fully active and our records indicate you have not made a purchase within this timeframe. For accounts that have not met this requirement, we periodically move the photos to our reserve servers, which puts your photos into an archived state.
Below are answers to frequently asked questions about archiving and ordering.
What does it mean if my photos are archived?
When photos move to the archived state, they move to servers that are slightly slower than our most active ones. This means that there will be a delay when trying to place orders. You will not be able to download or share these photos from your Snapfish account during this time.
Can I still use and access my account?
Absolutely! You can access existing photos in your account, create and purchase products with these photos and upload new ones.
What happens if I place an order?
After your purchase, your photos will no longer be archived. Future orders will process normally and you will be able to download & share photos from your account.
What happens if I don't place an order?
If you do not wish to place an order, the photos and albums in your Snapfish account will be archived. Archived photos cannot be downloaded or shared. In addition, you may experience a delay when you place an order with your archived photos. You will still be able to log in to Snapfish and upload new photos.
I haven't received any emails about this; how will I know if my photos have been archived?
If your photos have already been archived, you will see a message on your home page or in the photo library once you log into your account.
What are your terms & conditions?
We're glad you asked! You can read our full terms & conditions here.