App features and limitations
What are the requirements to use the Snapfish mobile apps?
The Snapfish app supports the most popular software versions (minimum is Android 4.4). If you are experiencing difficulties downloading the app, please update your Android software to the latest version available.
Where can I get the Snapfish mobile app?
The Snapfish Android app is available at the Play Store.
Can I preview the photos before printing?
A preview is displayed within the editing view to show how prints will cropped.
Can I start an order on the phone and finish on the website or vice versa?
Currently, orders started in the app cannot be competed through the website (or vice versa). However, you can access your web projects and open/edit them in your browser. Just go to the Saved Projects screen, and click "Web" to see your projects. Clicking "Continue in Browser" takes you to the login screen, and once you've logged in, you can edit the project.
Can I see my phone orders in my account history on the website and resubmit a mobile print order?
You can now view mobile orders in your account history, but they cannot be continued or re-ordered through the website.
Can I copy or delete albums and photos?
Yes, you can now copy and delete photos or albums in the app. Simply select the photo or album, by tapping on the small tick in the top right corner of the photo (its color will change to blue, to confirm the photo or album has been selected). Then tap the menu on the top right. Select an editing option. Tap DELETE to remove the photo or album, or tap COPY to adds the photos to an existing or new album. You can also choose SHARE to share up to 5 photos with friends from the menu.
Can I view my friend's shared albums?
Yes! In the Photos area of the app, tap the Snapfish icon, and then tap "Friends Albums".
Can I change my country setting in the app?
Sorry, that option is no longer available within the app, but you can change the country setting on most devices if you want to use the app in another country. Learn more.
What happened to accessing Google Photos?
We're sorry. Access to Google Photos has been temporarily disabled. You can still upload your Google Photos from our your Snapfish account. We apologize for this inconvenience and are working on resolving this issue.
How can I contact you?
If you have problems with an order, please tap Live Chat for immediate on the Help & Contact Us menu.
I accidently deleted my project: can I get it restored?
Yes, you can, but you will have to contact us to get that done. Please contact us via Live Chat, and we will restore your project if it's been less than 30 days since you deleted it.
How do I know I have the most current mobile app?
Your device will notify you when an update is available. Also, if you visit the Play Store you'll see a list of apps on your device, and which ones have updates available.
Why can't I see other albums on my phone?
You should be able to see photos in your mobile device, your Snapfish account albums (including "Friends albums"), any Facebook albums, and your Instagram account.
Can I order square prints for my Instagram photos?
No, square prints are not available at this time.
Can I order collage prints?
Collage prints are not available at this time.
What sizes of prints can I order?
15x10, 12.5x17.5, 15x20, 20x25 and 20x30 cm prints are currently available.
Will Facebook photos print clearly?
The print quality of photos from Facebook are fine for small products like 15x10cm prints and mugs, but may appear blurry for larger products, depending on the quality of the image.