We've got you covered -- if you receive an order that is damaged, broken, not quite right, or you never got your order, let us know right away via the chat link on the right (or below, if you are viewing this on a cell phone).
If you are unhappy with your order, please take a picture of the issue and upload it to your Snapfish account to a new album called Order Problem. The photo will help us solve your problem faster. Please have it ready together with order number when you'll contact our chat support representative.
We'll either recreate your order or provide a credit or refund to make sure that you love your custom-made product. In some cases, we may ask that you return the defective order prior to receiving credits or refunds.
Sometimes these things happen, but we'll do what we can to make things right!
If you have two or more accounts and want to combine them, we can merge them into a single account, including transferring your photos and credits (we currently can't transfer projects).
If you have a credit or promo code that isn't working, we can fix those too..
For these or any other problems with your account, please let us know via the chat link on the right (or below, if you are viewing this on a cell phone).
Note: To close your account, you should contact us via email with specific information we need, as detailed in Cancel or delete your account
If you have trouble logging in, creating products or paying for your order, please use the troubleshooting tips below:
- Check that all details you have entered are correct. These may include email address and password, credit card details or billing and shipping address.
- If the problem persists, please clear your browser cache/cookies, temporary internet files and browsing history.
If you're still unable to log in, or get stuck in the cart, please contact us via the chat link on the right (or below, if you are viewing this on a cell phone).