Once you've placed an order, it is not possible to change it, so we recommend you cancel the order if it needs any changes.
How do I cancel my order?
1. Login and navigate to order history by clicking your name on the top right of the website (for mobile app: select menu in top left).
2. Select the order you wish to cancel and choose 'cancel order' (for mobile app: select 'manage order' followed by 'cancel order').
Note - if you have multiple items in your order, you can cancel individual items.
How long do i have to cancel my order?
You have up to 1 hour to cancel an order from the time you place it. To deliver your order as quickly as possible, we begin creating your customized products once this 1 hour window has passed.
You cannot cancel an order if it has been longer than 60 minutes since you placed the order.
Note: Print to store orders can not be cancelled.
Can I make changes to my order?
Yes! Upon cancelling your order you can modify the product, coupon code or shipping details and then re-order.