Why we have moved to a new site?
Snapfish Classic served us well for many years. But it had aged and no longer could handle the demands of the modern user. It did not work on smart phones and tablets. It was difficult and costly to maintain, and make changes to.
It was time for us to build a whole new site from the ground up. We've been hard at work on the new Snapfish for the past year. It is modern and beautiful. It is responsive so you can use it on your smart phones and tablets. It takes less time to introduce new products, so that we can be more responsive to your needs and wants. It is based on a newly architected platform and infrastructure using the latest proven technologies, and it will scale up as we grow our user base and the business.
What happened to my photos, albums and projects?
Album and Photos:
All your photos and albums are already available on the new site. Some photo and album data like photo caption and edits, and album cover and rearrangement may not be initially available but will become available soon..
All the albums that were shared with you on the Classic site are also available on the new site. Learn more about photo sharing on the new Snapfish.
Photobook Migration Update:
As of March 15, 2016, all photo book projects (except Custom Jacket Cover), created on or after January 1, 2014 on the Classic Snapfish site have been copied to the new Snapfish. Please note that Layflat and 20x28cm Leather Cover have been converted to Custom Hard Cover on the new Snapfish site.
As of March 15, 2016, all photo book projects (except Custom Jacket Cover), created on or after January 1, 2014 on the Classic Snapfish site have been copied to the new Snapfish. Please note that 20x28cm Leather Cover have been converted to Custom Hard Cover on the new Snapfish site.
Due to the number of new design templates available for photo books on the new site, all photo books being copied to the new site will revert to a default black and white background.
This means that you will need to re-apply one of our new exciting themes to your photo book project prior to ordering or finishing your project on the new site. Our new site was built from the ground up and it was not feasible to port over all of our older designs to the new site because of formatting issues. We do apologize that not everything could come over with the transition.
Non-photo book projects in the Classic site such as calendars, canvas, or cards, are not available on the new site regardless of when they were created.
About Calendar Projects
The calendar projects in the current site will not be migrated to the new site. However, all of your 'Saved Dates' from the Classic site has been migrated to the new site. You will be able to import these saved dates when you'll create a new calendar project in the new site.
For more information on book and non-book projects please contact our customer service team - details below.
Are my photos secure on the new website?
Yes. Your photos are password-protected in your account and only you decide when and with whom to share them.
Can I use my credits from the classic site?
In most cases your credits from the classic site including gift certificate and prepaid prints should be available for you to use on the new Snapfish.
Who can I contact if I have a question?
For questions regarding the new site move, contact us via the links on the right (or below on a phone)
For questions or feedback about the new website, please click on the& FEEDBACK tab on the lower right.