App features and limitations
What are the requirements to use the Snapfish mobile apps?
The Snapfish iPhone/iPad app supports the most popular software versions (minimum is iOS 10). If you are experiencing difficulties downloading the app, please update your iPhone software to the latest version available.
Where can I get the Snapfish mobile apps?
The app is available in the App Store on iTunes.
Can I preview the photos before printing?
A preview is displayed within the editing view to show how prints will cropped.
Can I start an order on my mobile device and finish on the website or vice versa?
Now you can continue your card projects on either the app or the web. Card projects started in the mobile app are indicated with a mobile icon and support for more project types is coming soon!
Other orders started in the app cannot be competed through the website (or vice versa). However, you can access your web projects and open/edit them in your browser. Just go to the Saved Projects screen, and click "Web" to see your projects. Clicking "Continue in Browser" takes you to the login screen, and once you've logged in, you can edit the project.
Can I see my mobile device orders in my account history on the website and resubmit a mobile print order?
You can now view mobile orders in your account history, but currently only cards can be continued or re-ordered through the website.
Can I copy or delete albums and photos?
Yes, you can now copy and delete photos or albums in the app. Simply select the photo or album, by tapping on the small tick in the top right corner of the photo (its color will change to blue, to confirm the photo or album has been selected). Then tap EDIT to select an editing option. Tap DELETE to remove the photo or album, or tap ADD TO which adds the photos to an existing or new album.
Can I view my friend's shared albums?
Yes! In the Photos area of the app, select Snapfish from the top menu and then tap the "Show Friends Albums" tab on the right side of your Snapfish albums screen.
Can I change my country setting in the app?
Sorry, that option is no longer available within the app, but you can change the country setting on your device if you want to use the app in another country. Learn more.
What happened to accessing Google Photos?
Access to Google Photos was temporarily disabled, but has been restored, so you can once again upload Google Photos to your account in the app. If you still see Google Photos as being unavailable, please update your app to the latest version.
How can I contact you?
If you have problems with an order, please tap Live Chat for immediate on the Help & Contact Us menu.
I accidently deleted my project: can I get it restored?
Yes, you can, but you will have to contact us to get that done. Please contact us via Live Chat, and we will restore your project if it's been less than 30 days since you deleted it.
How do I know I have the latest version of the app?
Your device should warn you when an update is available, and when you open the app, you should get a notice about the update. If you see this in either case, visit the App Store on iTunes or for the latest version. The version you are using is shown at the bottom of the Help & Contact Us page.
Why can't I see other albums on my mobile device?
With the iPhone/iPad app, swipe down to see your other albums on your mobile device.
Can I order square prints for my Instagram photos?
No, square prints are not available at this time.
Can I order collage prints?
Collage prints are not available at this time.
What sizes of prints can I order?
10x15, 12.5x17.5,15x20,20x25 and 20x30 cm prints are currently available.
Will Facebook photos print clearly?
The print quality of photos from Facebook are fine for small products like 4x6 prints and mugs, but may appear blurry for larger products, depending on the quality of the image.