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Shipping and delivery for NZ

Mail order deliveries

Due to COVID-19 restrictions and increases in parcel volumes, NZ Post is currently experiencing an additional 7-10 working days for International Receiving.  

NZ Post Contact for Delivery Inquiry - https://www.nzpost.co.nz/contact-support

 

STANDARD SHIPPING

Estimated Delivery

Up to 14 business days*
   2-4 to make Books

   2-3 to make Other products

+ 5-8 to deliver your items**

Tracking Information

Full Tracking***

 ‘*Estimated Delivery Dates
Delivery dates are estimates only, not a guarantee, and reflect the total number of business days we estimate to make then deliver your order. The items you create are one of a kind, not something we pull off a shelf, so please allow us up to 2-4 business days to make them before shipping your order. Production delays may occur, and delivery may take longer, especially during the holiday season. 

** Delivery days
The above production and delivery time table is a general guidance only.  Delivery days varies depending on your postal code.  Remote areas delivery may take longer delivery days than what’s shown in the above table .  Estimated delivery date for your postal code is shown in Cart page.  Please make sure to confirm the estimated delivery date before ordering.

Please see www.nzpost.co.nz/contact-support/domestic-mail-updates
and www.nzpost.co.nz/business/covid19updates for the latest information about delivery delays and retail outlet closures.  Currently, NZ Post is estimating an additional 3-10 working days on top of the Estimated Delivery date stated in the Cart. 

Tracking information
Full tracking is available for all orders

 

Also note:

  1. No weekend or public holiday delivery
  2. Your Estimated Delivery Date can be viewed during checkout or via your ORDER HISTORY page after placing an order.
  3. Tracking information is usually available 24-48 hours on the courier site after you receive a shipping notification email from Snapfish.
  4. We are currently unable to ship orders for PO Box and Private Locker deliveries.
  5. NZ Customs Clearance: Any orders above $1000 are subject to NZ customs clearance and may incur a further 2 weeks delivery delay.  Please see more details here.