We're here to HELP. With the exception of public holidays, you can reach us anytime.
Wondering where your order is? Check out these articles on shipping, delivery and tracking:
Live chat now 24 hours per day, 7 days per week, except for NZ and AU public holidays
For app users, back up 2 screens to see the chat link
Email us 24 hours per day, 7 days per week, except for NZ and AU public holidays
We typically respond within 24 hrs
Call 0800 647 856 M-F, 11:00 AM to 7:00 PM (NZST), except for NZ and AU public holidays
Local calls charge apply. Take advantage of our callback feature! You won't lose your place in the queue and we will call you back as soon as your turn becomes available.