App features and limitations
What are the requirements to use the Snapfish mobile apps?
The Snapfish mobile apps support the most popular software versions (minimum is iOS 10). If you are experiencing difficulties using the app, please update your device with the latest version available.
Where can I get the Snapfish mobile app?
The app is available in the App Store on iTunes.
Can I preview the photos before printing?
A preview is displayed within the editing view to show how prints will cropped.
Can I start an order on the mobile device and finish on the website or vice versa?
Currently, orders started in the app cannot be competed through the website (or vice versa). However, you can access your web projects and open/edit them in your browser. Just go to the Saved Projects screen, and click "Web" to see your projects. Clicking "Continue in Browser" takes you to the login screen, and once you've logged in, you can edit the project.
Can I see my mobile device orders in my account history on the website and resubmit a mobile print order?
You can now view mobile orders in your account history, but they cannot be continued or re-ordered through the website.
Can I copy or delete albums and photos?
Yes, you can now copy and delete photos or albums in the app. Simply select the photo or album, by tapping on the small tick in the top right corner of the photo (its color will change to blue, to confirm the photo or album has been selected). Then tap EDIT to select an editing option. Tap DELETE to remove the photo or album, or tap ADD TO which adds the photos to an existing or new album.
Can I view my friend's shared albums?
Sorry, you cannot currently access friends albums in the app.
Can I change my country setting in the app?
Sorry, that option is no longer available within the app, but you can change the country setting on your device if you want to use the app in another country. Learn more.
What happened to accessing Google Photos?
We're sorry. Access to Google Photos has been temporarily disabled. You can still upload your Google Photos from our your Snapfish account. We apologize for this inconvenience and are working on resolving this issue.
How can I contact you?
If you have problems with an order, please tap Live Chat for immediate on the Help & Contact Us menu.
I accidently deleted my project: can I get it restored?
Yes, you can, but you will have to contact us to get that done. Please contact us via Live Chat, and we will restore your project if it's been less than 30 days since you deleted it.
How do I know I have the latest version of the app?
Your device should warn you when an update is available, and when you open the app, you should get a notice about the update. If you see this in either case, visit the App Store on iTunes or for the latest version. The version you are using is shown at the bottom of the Help & Contact Us page.
Why can't I see other albums on my device?
With the iPhone/iPad app, swipe down to see your other albums on your mobile device.
Can I order square prints for my Instagram photos?
Yes, we offer 4x4 square prints.
Can I order collage prints?
Collage prints are not available at this time.
What sizes of prints can I order?
4x4, 5.3x4, 6x4, 7x5, 8x6, 10x8 and 12x8 prints are currently available.
Will Facebook photos print clearly?
The print quality of photos from Facebook are fine for small products like 6x4 prints, but may appear blurry for larger products, depending on the quality of the image.