What payment methods are accepted on the app?
You can currently pay with credit and debit cards, PayPal or Apple Pay when ordering from the mobile app
Do promotions apply to my orders?
Yes, limit is one coupon code per order. Tap the pencil icon next to Coupon Code on the Review Order screen to enter the promotion code and tap DONE. You'll see the discount applied under the Order Total.
I have print credits on Snapfish, can I use them to order prints in the app?
Yes, we currently accept credits in the app, and any that apply to your order will be automatically used and shown in your cart.
What is the special offer for free prints?
Currently you can get 50 free prints per month by ordering from the app. No promo code is needed, and you cannot use other promo codes with this offer.
Why do I have to use my phone to order the 50 prints?
The 50 free monthly prints offer is designed specifically for mobile users.
How do I reorder a product I've ordered before?
Tap the main menu and then tap Order History. Find the order you want to reorder and tap it. When the order details screen opens, expand the Shipping info section and then tap Reorder for the product you want. This will take you to the product builder so you can make any changes before adding it to your cart.
Can I pick up my order at a store?
Photo prints and gifts are currently only available for mail order.
When will my prints be ready?
Prints are shipped within 1-3 business days. Check your ORDER HISTORY page within the app or your order confirmation email for the estimated delivery date.
I ordered prints by accident, what do I do?
You cannot cancel an order within the app, but you can cancel it on the web site within the first hour after ordering. Please go to the web site, and click your name at the top right, and click ORDER HISTORY (see right). On the order details page, click the cancel option on the right. If you cannot cancel it yourself, please contact our chat support team for immediate help.
The app crashes when I am placing an order. What should I do?
Please try closing the app completely, and then try placing your order again. If you still have the problem, try turning off your phone and then turn it back on again. If that does not work, please try these steps:
- Check your credit card information on our web site via computer. Make sure your saved credit card is up to date. Expired credit card information on our web site can trigger an error message in the mobile app even if you enter a current credit card during checkout on your phone.
- Delete the app from your phone and reinstall the latest version for your smartphone or tablet.