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At Snapfish, your satisfaction is 100% guaranteed. If you're ever dissatisfied with your prints, or merchandise for any reason, we will provide you with a full replacement or a full refund. Please contact us to arrange a refund or replacement following the instructions below.
If you request a refund, it will be credited to the credit card currently listed in your Snapfish account. If you request a replacement, we'll arrange for your order to be resubmitted at no charge. We cannot re-create orders, if a change is needed to the original project only the customer make make the changes (we can guide you) and place a new order.
Please contact Customer Service to request a refund or replacement for items mailed to your home. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Please see returns of orders picked up at a store.
Common Questions About Returns and Refunds
How do I send back returned items?
Snapfish will pay for the postage of your return. Depending upon what you're returning, we let you know how to return the items.
How soon should I expect to see a credit from Snapfish?
Once a refund has been credited to your account we'll send you an email notification. You will see the credit on your next 1-2 billing statements depending on how quickly the credit card processors update their systems.
Can I cancel an order I've placed but haven't received?
Unfortunately, we cannot cancel or adjust any mail or online orders. If you believe that you've placed an order in error, please contact Customer Service.
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