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Returns & Refunds

Snapfish Return & Refund Policy
Returns for Retail Pick-up Orders
Common Questions About Returns & Refunds

Snapfish Return & Refund Policy - 100% guarantee

At Snapfish, your satisfaction is 100% guaranteed. If you're ever dissatisfied with your film developing, digital prints, or merchandise for any reason, we will provide you with a full replacement or a full refund. Please contact us to arrange a refund or replacement following the instructions below.

If you request a refund, it will be credited to the credit card currently listed in your Snapfish account. If you request a replacement, we'll arrange for your order to be resubmitted at no charge. We cannot re-create orders, if a change is needed to the original project only the customer make make the changes (we can guide you) and place a new order.

Please contact Customer Service to request a refund or replacement for items mailed to your home. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Learn more about retail pick-up.
 
Returns for Retail Pick-up Orders
To return, exchange, or replace a Snapfish order that you paid for and picked up at a retail location, please visit the store where you picked up your order. Be sure to bring the product you ordered, receipt, and order confirmation page with you.

Snapfish Orders Picked Up at Retail Locations
As all retail pick-up orders are paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order.  Learn more about retail pick-up
 
Note: For Walgreens pick-up orders of $40 or more, you will need to provide your credit card information online to process your order. Your card will not be charged at that time, and you'll pay for your order in-store. If you do not pick up your order, your card will be charged the full amount of the order.

Common Questions About Returns and Refunds

How do I send back returned items?
Snapfish will pay for the postage of your return. Depending upon what you're returning, we let you know how to return the items.

How soon should I expect to see a credit from Snapfish?
Once a refund has been credited to your account we'll send you an email notification. You will see the credit on your next 1-2 billing statements depending on how quickly the credit card processors update their systems.

Can I cancel an order I've placed but haven't received?
Unfortunately, we cannot cancel or adjust any mail or online orders. If you believe that you've placed an order in error, please contact Customer Service.

How do I return or exchange an order I picked up at a store?
As all retail pick-up orders are paid for in-store, we cannot directly refund or exchange your order online. For returns or refunds for products purchased through Snapfish and picked up at a retail location, please inquire at the store where you picked up your order. Learn more about retail pick-up.