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Downloading hi-res photos
Question
How do I download hi-res photos?
Answer

Step 1: Select photos to download

To get started, click on the 'photos' tab. From your photo library, an album, or an individual photo, click on 'Get hi-res photos' and then 'Download photos' in the photo toolbar on the right side of the page. No matter where you start, you'll be able to add photos from multiple albums to your order.

From your photo library, start here:

  • Select the album containing the photos you want to download. Then click on the 'open album' button.
From an album, start here:
  • Click each photo you want. You can order up to 50 photos at a time. The running total number of photos in your order appears in the upper and lower right (if your browser supports dhtml).
  • When you've selected all the photos you want from this album, click on the 'add photos' button.
From an individual photo, start here:
  • If you want to add photos from other albums to this order, click on the 'add more photos' link and repeat the instructions above.
  • To remove a photo, click on the 'remove' link below it.
  • To add photos from other albums to your order, click on the 'add more photos' link.
  • When you've selected all the photos you want to download, click on the 'check out' button near the bottom of the page. You'll still have a chance to review your order before buying.
Step 2: Enter your billing info
  • If you've placed an order with us before, your credit card information will be displayed on the 'bill to' page. You can edit this information if necessary.
  • Or, if this is your first time placing an order with us, you'll need to enter your credit card information and your billing zip. Because you download your photos directly to your computer, we don't need a shipping address.
  • When your billing info is complete, click on the yellow 'continue' button. You'll have a chance to review your order before buying.
Note: Any changes you make to your billing information will be saved in your account.

Step 3: Place your order

  • Verify that your credit card info is correct as shown. If you need to make changes, click on the link to 'edit billing info'.
  • Also check that the order summary in the lower right shows the correct number of photos. If you need to make any changes, click on the link to 'edit order'.
  • When everything looks right, click on the 'buy now' button.
At this point, we'll put your photos into a single .zip file for you to download. This may take a moment as we create the file. Please do not close your browser or go to another site.

Step 4: Download the zipped file

When you receive confirmation of your order, you can download the file and unzip it on your own computer.

  • Print or save the receipt page for your records. We'll also send a confirmation of your order via email.
  • Click on the yellow 'download now' button. It will take a few minutes for you to receive the file, depending upon how many photos are in your order and the speed of your Internet connection.
  • Your browser may present the option of choosing where to save the file on your computer. Please note this file location for ease in finding it later.
  • Your order is available for download for 30 days. If you leave the 'download and receipt' page without downloading your photos, just click on the link in your confirmation email message any time within the 30-day period. The link will take you back to this page.
Tip: If your browser doesn't open the .zip file automatically, you can use WinZip for Windows or StuffIt Expander for Macintosh. There are also links to both of these free software programs on the 'download and receipt' page.

Once you've downloaded your hi-res photos and unzipped the file on your computer, you can view them, edit them, and print them, using your own software and printer.

Note: You must download your photos within 30 days, or your order will expire. If this happens, please contact customer support.

         
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